Speeding Up Your Support Call

When you contact Trend Micro, to speed up your problem resolution, ensure that you have the following details available:

  • Microsoft Windows and Service Pack versions

  • Network type

  • Computer brand, model, and any additional hardware connected to your computer

  • Amount of memory and free hard disk space on your computer

  • Detailed description of the install environment

  • Exact text of any error message given

  • Steps to reproduce the problem