The Plug-in Manager console displays any new Trend Micro Security (for Mac) build or version.
Upgrade the server and agents immediately when the new build or version becomes available.
Trend Micro recommends backing up the server’s program files and database, which can be restored if there are problems with the upgrade.
C:\Program Files\Trend Micro\OfficeScan\Addon\TMSM
C:\Program Files (x86)\Trend Micro\OfficeScan\Addon\TMSM
Files to back up:
Database files. See Backing Up the Server Database.
The size of the file to be downloaded displays beside the Download button.
Plug-in Manager downloads the package to <OfficeScan server installation folder>\PCCSRV\Download.
<OfficeScan server installation folder> is typically C:\Program Files\Trend Micro\OfficeScan.
You can navigate away from the screen during the download.
If you encounter problems downloading the package, check the server update logs on the OfficeScan web console. On the main menu, click Logs > Server Update Logs.
Perform a manual update. Ensure that you select Trend Micro Security (for Mac) Agent from the list of components.
On the agent tree, select the agents to upgrade and then click Tasks > Update.
If scheduled update has been enabled, ensure that Trend Micro Security (for Mac) Agent is selected.
Instruct users to click Update Now from the agent console.
Agents that receive the notification start to upgrade. On the endpoint, the Trend Micro Security (for Mac) icon on the menu bar indicates that the product is updating. Users cannot run any task from the console until the upgrade is complete.