Generating Debug Logs for Installation Issues

  1. From the Start menu of the Trend Micro Portable Security endpoint, click Trend Micro Portable Security 3 > Trend Micro Portable Security 3 Diagnostic Toolkit.

    If you are using a different endpoint, you can do the following:

    1. Plug-in the Trend Micro Portable Security Scanning Tool to the endpoint.
    2. Copy the SupportTool folder from the USB device into your local drive.
    3. Double-click the TMPSSuprt.exe file ().
  2. In the [A] Debug tab, select Diagnose installation issues, and click Start.
  3. Attempt to install the Management Program.
  4. Click Collect Data.
  5. Click Finish.
  6. Click Open Folder to navigate to the path.

    Locate and open the zip file to verify that the debug logs have been successfully generated.