Performing Debug Logging on Linux Systems
If you encounter errors while scanning a Linux endpoint, you can enable debug logging and send the logs to your Trend Micro representative for troubleshooting.
-
Plug the Scanning Tool device into the target Linux endpoint on which you have
"root" or "sudo" privilege.
The endpoint auto-mounts the device and the TMPS3 DAT and TMPS3 SYS drives appear on the screen.
- Open the TMPS3 SYS drive.
-
Right-click anywhere within the folder (but not on a file or folder icon) and
click Open in Terminal.
The terminal opens pointing to the TMPS3 SYS directory.
-
Scan the endpoint using the following command:
[root@localhost]# sudo sh ./LaucherLinux.sh --debug -c scan [target folder] > /tmp/tmps.log 2>&1
The Scanning Tool begins scanning the endpoint, records all log data to the /tmp/tmps.log file, and displays status messages on the console.
-
After scanning completes, execute the following command to collect additional
log information:
[root@localhost]# sudo dmesg > /tmp/dmesg.log
-
Copy the following log files and send the files to your Trend Micro
representative:
-
/tmp/tmps.log
-
/tmp/dmesg.log
-
/var/log/syslog
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