Resetting the Program

  1. Plug-in the Trend Micro Portable Security 3 Scanning Tool to the endpoint.
  2. Copy the SupportTool folder from the USB device into your local drive.
  3. Double-click the TMPSSuprt.exe file ().
  4. Go to the More Tools tab.
  5. Click the 1. Reset Device button.
  6. Select Default Program Settings and click Next.
  7. Confirm the reset.

    Do not unplug the Scanning Tool until the reset process has completed and a popup appears stating "You have successfully reset the device".

  8. Unplug and then plug-in the device again to verify that the Scanning Tool has been reset.