You can use the Trend Micro Portable Security Diagnostic Toolkit to reset the device to either program or factory settings.
You also need to reset the device if you want to change the current Scanning Tool mode. For example, if the Scanning Tool is currently a Standalone tool, you need to reset the device to be able to change the mode and register to the Management Program.
There are two reset modes:
Program Reset: Select this option if the Scanning Tool is not working because some component might be damaged. This mode keeps the activation code and status.
Factory Reset: Select this option to reset to factory status.
You can only reset one device at a time.
The Trend Micro Portable Security Diagnostic Toolkit does not support resetting any previous versions of Trend Micro Portable Security Scanning Tools.