Generating Debug Logs for Scanning Tools

  1. Plug-in the Trend Micro Portable Security Scanning Tool to the endpoint.
  2. On the TMPS3 SYS drive, navigate to the SmallDebugTool folder.
  3. Launch SmallDebugTool.exe to collect logs.
    1. Double-click the SmallDebugTool.exe file ().
    2. Click Start Scanning Tool to start debugging mode.
    3. Reproduce the problem encountered by Trend Micro Portable Security.
    4. After the problem has been reproduced, enable Troubleshooting data has been collected.
    5. Click Stop Debugging Mode.
    6. Click Transfer Data.

      The program starts transferring the logs to the Scanning Tool. It may take a while for the process to complete.

    7. Click Close.
  4. Remove the Scanning Tool from the endpoint and plug into an endpoint that has Trend Micro Portable Security installed.
  5. Launch the Trend Micro Portable Security 3 Diagnostic Toolkit.

    From the Start menu of the Trend Micro Portable Security endpoint, click Trend Micro Portable Security 3 > Trend Micro Portable Security 3 Diagnostic Toolkit.

    If you are using a different endpoint, you can do the following:

    1. Plug-in the Trend Micro Portable Security Scanning Tool to the endpoint.
    2. Copy the SupportTool folder from the USB device into your local drive.
    3. Double-click the TMPSSuprt.exe file ().
  6. Use the Trend Micro Portable Security 3 Diagnostic Toolkit to export the logs.
    1. In the Debug tab, select Load logs from the Scanning Tool, and click Start.
    2. Connect the Scanning Tool to the endpoint and click Next.

      The Diagnostic Toolkit displays the storage path of the logs.

    3. Click Open Folder to navigate to the path.

      Locate and open the zip file to verify that the debug logs have been successfully generated.