Generating Debug Logs for Installation Issues

Follow the steps below to generate debug logs for installation issues of Scanning Tool Agent.

  1. From the Start menu of the Trend Micro Portable Security endpoint, click Trend Micro Portable Security 3 > Trend Micro Portable Security 3 Diagnostic Toolkit.
    1. Plug-in the Trend Micro Portable Security Scanning Tool to the endpoint.

    2. Copy the SupportTool folder from the USB device into your local drive.

    3. Double-click the TMPSSuprt.exe file ().

  2. In the [A] Debug tab, select Diagnose installation issues and click Start.
  3. Click Collect Data.
  4. Click Finish.
  5. Click Open Folder.