Deployment Tool Error Codes

The following error codes may appear while using the Trend Micro Endpoint Sensor Deployment Tool. Use the following list for potential solutions to issues you may encounter.

Table 1. Deployment Tool Error Codes

Error Code

Details

-113

Endpoint Sensor is unable to obtain required Windows environment information. Endpoint Sensor cannot determine whether the environment uses x86 or x64 architecture. Contact your system administrator.

-114

Verification of the installation package or Endpoint Sensor program was unsuccessful.

  • If you were installing Endpoint Sensor , download the installation package again and retry installation.

  • If you were uninstalling Endpoint Sensor , check if the program files have been successfully removed from the endpoint. If files have not been removed, contact technical support.

-116

The Endpoint Sensor certificate or the certificate manager tool is either missing or corrupt. Download the installation package again and retry installation.

-151

Endpoint Sensor is unable to perform installation. This problem could be caused by a variety of reasons. Check the following and try again:

  • The user account may have insufficient permissions to install the program.

  • A previous Endpoint Sensor agent may not have been completely removed.

  • Another process or service may be interrupting installation.

  • The system may be busy or locked.

If installation is still unsuccessful, download the installation package again and retry installation. If this problem persists, contact technical support.

-152

A Endpoint Sensor agent is already installed on the endpoint. If you were attempting to update the Endpoint Sensor agent version, uninstall the previous agent, and try again.

-153

Endpoint Sensor is unable to install requisite files. This problem could be caused by a variety of reasons. Check the following and try again:

  • The user account may have insufficient permissions to install the program.

  • Another process or service may be interrupting installation.

  • The system may be busy or locked.

If installation is still unsuccessful, download the installation package again and retry installation. If this problem persists, contact technical support.

-154

The Endpoint Sensor service, ESClient, is unable to start. Either the service has timed out, or the system may be busy. Wait for a few minutes, and try again. If this problem persists, check the system logs through Event Viewer to find the cause or contact your system administrator.

-157

Endpoint Sensor is unable to write to the Windows registry. Check that the user account has sufficient permissions to edit the registry and try again.

-158

Endpoint Sensor is unable to read the Windows registry. Check that the user account has sufficient permissions regarding registry and try again.

-167

The configuration file is missing or corrupted, or your user account does not have sufficient privileges to read the configuration file. Check that the user account has sufficient permissions and try again. If this problem persists, contact technical support.

-170

Endpoint Sensor is unable to perform uninstallation. This problem could be caused by a variety of reasons. Check the following and try again:

  • The user account may have insufficient permissions to install the program.

  • Another process or service may be interrupting uninstallation.

  • The system may be busy or locked.

If this problem persists, contact technical support.

-180

Endpoint Sensor is unable to extract files from the installation package. This problem could be caused by a variety of reasons. Check the following and try again:

  • The installation package may be corrupt. Download the installation package again and retry installation.

  • The endpoint or partition may have insufficient disk space to extract the required files.

  • The system may be busy or locked.

If this problem persists, contact technical support.

-199

Endpoint Sensor is unable to move files from the temporary folder. This problem could be caused by a variety of reasons. Verify the following and try again:

  • The user account may have insufficient permissions to move files.

  • The endpoint or partition may have insufficient disk space to move the files.

  • The system may be busy or locked.

If this problem persists, contact technical support.