Quarantine Digest Settings

Note:

Quarantine Digest is only available for inbound email messages that matched the Spam or Graymail criteria.

A quarantine digest notification is an email message Trend Micro Email Security sends to inform end users of email messages that were temporarily quarantined. The digest notification lists up to 100 of each end user's quarantined messages.

You can customize digest rules and templates on the Digest Settings screen. A digest notification contains the following information:

  • A link to access quarantined messages through the End User Console

  • The number of new email messages that have been quarantined since the last notification was sent

  • Digest of the new email messages that have been quarantined

    • Quarantined: The time an email message was quarantined

    • Sender: The sender address of the email message

    • Recipient: The recipient address of the email message

    • Subject: The email subject

    • Manage Messages: The links that users can click to apply actions to the quarantined message

      Warning:

      Inline action links display only when you enable Inline actions in the digest template.

      Anyone receiving the digest notification can take the following inline actions: Deliver, Deliver & Approve Sender, Block Sender, Approve Sender Domain, and Block Sender Domain. Therefore, administrators must warn digest recipients not to forward the digest notification.

If an end user account manages multiple accounts, Trend Micro Email Security sends digest notifications for the managed accounts as described in the following table.

Source of Managed Accounts

Condition

Digest Notification Recipients

Aliases synchronized from directories

End user has only one email address

Email address

End user has email aliases but has not set the primary email alias

Each email alias

End user has email aliases and has set the primary email alias

Primary email alias

Manually added accounts

End user has not set the primary account

Email address

End user has set the primary account

Primary account

For details about the “Source of Managed Accounts”, refer to Configuring Local Account Logon for end user management.