Understanding URL Click Tracking

The URL Click Tracking screen enables you to track the URL clicks where Trend Micro Email Security provides Time-of-Click Protection.

Trend Micro Email Security maintains up to 30 days of URL click tracking log information.

The URL Click Tracking screen provides the following search criteria:

  • Dates: The time range for your query.

  • Direction: The direction of messages.

    Note:

    URL click tracking applies only to URL clicks protected by Trend Micro Email Security using Time-of-Click Protection.

  • Recipient: The recipient email address.

  • Sender: The sender email address.

  • URL: The URL contained in the message.

  • Message ID: A unique identifier for the message.

When you query URL click tracking information, use the various criteria fields to restrict your searches. After a query is performed, Trend Micro Email Security provides a list of log records that satisfy the criteria. Select one or more records and click Export to CSV to export them to a CSV file.

In addition to the search criteria, detailed URL click tracking information provides the following:

  • Time of Click: The time a URL was clicked.

  • Action Applied: The action taken on the URL. For all the actions, see Actions below.

    • Blocked: Trend Micro Email Security blocked the URL that a user wanted to access.

    • Allowed: Trend Micro Email Security allowed a user to access the requested URL.

    • Warned and stopped: Trend Micro Email Security warned a user of the threat, and the user stopped access to the URL.

    • Warned but accessed: Trend Micro Email Security warned a user of the threat, but the user continued to access the URL.

Parent topic: Logs in Trend Micro Email Security