After adding a domain, perform required configurations to finish provisioning the domain. On the Domains screen, any domain missing required configurations is in the "Configuration required" status, and a red exclamation mark will be shown next to the field that requires your operation or reports any problem. You can hover over the exclamation mark to view the detailed error message.
After you finish all required operations, the status of the domain will change from "Configuration required" into "Completed."
The message "Domain verified" appears if the domain verification is successful.
If your domain dose not pass verification, the built-in policy rule "Global Anti-Virus Rule (Enforced on Unverified Domains)" will be forcibly applied to incoming messages sent to the domain.
If you have difficulty adding the TXT record, you can add an MX record for your domain instead:
Add an MX record for the Trend Micro Email Security server with the highest preference value.
North America, Latin America and Asia Pacific:
<your_domain> MX preference = 20, mail exchanger = <your_domain_mta>
<your_domain> MX preference = 32767, mail exchanger = <company_identifier>.in.tmes.trendmicro.com
Europe, the Middle East and Africa:
<your_domain> MX preference = 20, mail exchanger = <your_domain_mta>
<your_domain> MX preference = 32767, mail exchanger = <company_identifier>.in.tmes.trendmicro.eu
Australia and New Zealand:
<your_domain> MX preference = 20, mail exchanger = <your_domain_mta>
<your_domain> MX preference = 32767, mail exchanger = <company_identifier>.in.tmes-anz.trendmicro.com
Japan:
<your_domain> MX preference = 20, mail exchanger = <your_domain_mta>
<your_domain> MX preference = 32767, mail exchanger = <company_identifier>.in.tmems-jp.trendmicro.com
Singapore:
<your_domain> MX preference = 20, mail exchanger = <your_domain_mta>
<your_domain> MX preference = 32767, mail exchanger = <company_identifier>.in.tmes-sg.trendmicro.com
India:
<your_domain> MX preference = 20, mail exchanger =<your_domain_mta>
<your_domain> MX preference = 32767, mail exchanger =<company_identifier>.in.tmes-in.trendmicro.com
In the preceding MX record, the second preference value 32767 is only used as an example. When setting the second preference value, make sure it is larger than the first preference value, which means this route has lower priority than the first one.
To learn more about MX records, see About MX Records and Trend Micro Email Security.
DNS propagation can take up to 48 hours. The status of the domain you are adding does not change until DNS propagation is complete. During this period, do not turn off any on-premises security. While waiting for DNS propagation, you can use the administrator console to customize the domain settings for features such as Policy, Recipient Filter, Sender Filter, Policy Objects, BEC, and IP Reputation.
If the domain stays as unverified for more than 48 hours, confirm that the TXT record or MX record for the domain is correct.
For Linux, run one of the following commands:
dig txt <domain_name>
dig mx <domain_name>
For Windows, run one of the following commands:
nslookup -q=txt <domain_name>
nslookup -q=mx <domain_name>
North America, Latin America and Asia Pacific:
18.208.22.64/26
18.208.22.128/25
18.188.9.192/26
18.188.239.128/26
Europe, the Middle East and Africa:
18.185.115.0/25
18.185.115.128/26
34.253.238.128/26
34.253.238.192/26
Australia and New Zealand:
13.238.202.0/25
13.238.202.128/26
Japan:
18.176.203.128/26
18.176.203.192/26
18.177.156.0/26
18.177.156.64/26
Singapore:
13.213.174.128/25
13.213.220.0/26
India:
3.110.59.128/25
3.110.71.192/26
If you are using a third-party IP reputation service, add the preceding Trend Micro Email Security IP addresses or CIDR blocks to the approved list of the IP reputation service, or disable the third-party service and enable Trend Micro Email Security to perform IP reputation-based filtering for you.
North America, Latin America and Asia Pacific:
<your_domain> MX preference = 20, mail exchanger = <your_domain_mta>
<your_domain> MX preference = 10, mail exchanger = <company_identifier>.in.tmes.trendmicro.com
Europe, the Middle East and Africa:
<your_domain> MX preference = 20, mail exchanger = <your_domain_mta>
<your_domain> MX preference = 10, mail exchanger = <company_identifier>.in.tmes.trendmicro.eu
Australia and New Zealand:
<your_domain> MX preference = 20, mail exchanger = <your_domain_mta>
<your_domain> MX preference = 10, mail exchanger = <company_identifier>.in.tmes-anz.trendmicro.com
Japan:
<your_domain> MX preference = 20, mail exchanger = <your_domain_mta>
<your_domain> MX preference = 10, mail exchanger = <company_identifier>.in.tmems-jp.trendmicro.com
Singapore:
<your_domain> MX preference = 20, mail exchanger = <your_domain_mta>
<your_domain> MX preference = 10, mail exchanger = <company_identifier>.in.tmes-sg.trendmicro.com
India:
<your_domain> MX preference = 20, mail exchanger =<your_domain_mta>
<your_domain> MX preference = 10, mail exchanger =<company_identifier>.in.tmes-in.trendmicro.com
To learn more about MX records, see About MX Records and Trend Micro Email Security.
The message "Inbound servers verified" appears if the inbound server verification is successful.
For details about adding SPF records, see Adding SPF Records.
North America, Latin America and Asia Pacific:
<company_identifier>.relay.tmes.trendmicro.com
Europe, the Middle East and Africa:
<company_identifier>.relay.tmes.trendmicro.eu
Australia and New Zealand:
<company_identifier>.relay.tmes-anz.trendmicro.com
Japan:
<company_identifier>.relay.tmems-jp.trendmicro.com
Singapore:
<company_identifier>.relay.tmes-sg.trendmicro.com
India:
<company_identifier>.relay.tmes-in.trendmicro.com