Activating Sandbox as a Service

To activate Sandbox as a Service, obtain the Activation Code from your Trend Micro sales representative or reseller and provide the Activation Code on the Customer Licensing Portal.


If you have not activated the license for Sandbox as a Service or your license expires, all your Virtual Analyzer settings in virus and spam policies cannot take effect.

  1. Log on to the Customer Licensing Portal using your Trend Micro account and password.
  2. Click the My Products/Services menu tab.
  3. Click Provide Key.

    The License Key screen appears.

  4. Type your Activation Code.
  5. Click Continue.

    The My Products/Services screen appears and displays the updated license information.

  6. Log on to the Trend Micro Email Security administrator console.
  7. Check whether the license activation is successful.

    Wait for some time because the license activation may take as long as 20 minutes to finish. If you keep seeing the error message about the Sandbox as a Service license after that, contact technical support for assistance.