License Information

The License Information screen provides a summary of the following:

  • Purchased version: Displays the product license version you purchased.

  • Activation code: Displays the activation code.

  • Expiration date: Displays the date on which your license expires.

  • Grace end date: Displays the end date of the grace period granted after the expiration of your license.

  • License type: Displays either "Full" or "Trial" version.

  • Seat count: Displays the total number of seats assigned to your license.

Immediately after your license expires, it will go through a grace period, wherein the service continues as expected. After the grace period, your service will be suspended, and your data will be permanently deleted. To prevent unnecessary disruptions to your email service, please renew your license or change your MX records before the grace end date.

If you have two valid licenses (namely, Trend Micro Email Security Standard and Trend Micro Email Security), both of them display on this screen and Trend Micro Email Security applies by default. After the grace period of Trend Micro Email Security expires, your license will automatically downgrade to Trend Micro Email Security Standard.

There are two ways to manage your licenses:

  • From the Licensing Management Platform

    The Licensing Management Platform allows partners to self-provision and auto-renew licenses. Contact your reseller or MSP to add, renew or extend your licenses.

  • From the Customer Licensing Portal

    Visit the Customer Licensing Portal website at https://clp.trendmicro.com and activate, register and manage your products on the portal. For details, see the supporting documentation at:

    http://docs.trendmicro.com/en-us/smb/customer-licensing-portal.aspx

If you want to convert a trial license into a full license or upgrade from Trend Micro Email Security Standard to Trend Micro Email Security, do the following:

  1. Log on to the Customer Licensing Portal website (https://clp.trendmicro.com).

  2. From the Customer Licensing Portal page, click Provide Key.

  3. Provide your activation code and click Continue.