The Email Reporting Add-in for Outlook provides an easy way for your users to report false positives and false negatives to Trend Micro Email Security, which uses the reported data to improve threat detection for your Exchange email service.
This feature is not available at the Japan site.
The add-in is compatible with the following Exchange environments:
Server side:
Microsoft 365 Apps
Exchange Server 2016
Exchange Server 2019
Client side:
Microsoft 365 Apps
Outlook on the web in Microsoft 365 (Supported on Microsoft Edge, Google Chrome, and Mozilla Firefox)
If you are using the Microsoft 365 Apps at the server side, follow the instructions below to use the Email Reporting Add-in for Outlook.
Action |
Description |
---|---|
Deploy the add-in |
Deploy the add-in to your users' Outlook mailboxes in the Microsoft 365 admin center. For details, see Deploying the Add-in in the Microsoft 365 Admin Center. |
Configure the add-in |
Configure whether your users can report false positives and false negatives to Trend Micro Email Security.
|
Update the add-in |
Update the add-in to the latest version. Trend Micro Email Security will make announcements when a new version is available. For details, see Updating the Add-in in the Microsoft 365 Admin Center |
Remove the add-in |
Remove the add-in when it is no longer used in your organization.
|
If you are using Exchange Server 2016 or 2019 at the server side, follow the instructions below to use the Email Reporting Add-in for Outlook.
Action |
Description |
---|---|
Deploy the add-in |
Deploy the add-in to your users' Outlook mailboxes in the Exchange admin center. For details, see Deploying the Add-in in the Exchange Admin Center |
Configure the add-in |
Configure whether your users can report false positives and false negatives to Trend Micro Email Security.
|
Update the add-in |
Update the add-in to the latest version.
According to Microsoft, it can take up to 72 hours for the update of an add-in to apply at your users' side. |
Remove the add-in |
Remove the add-in when it is no longer used in your organization.
|