You can restore files that Apex One quarantined if you believe that the detection was inaccurate. The Central Quarantine Restore feature allows you to search for files in the quarantine directory and perform SHA1 verification checking to ensure that the files you want to restore have not been modified in any way.
The Central Quarantine Restore Criteria screen appears.
The Central Quarantine Restore screen appears displaying the results of the search.
This ensures that Apex One does not detect the file as a threat during future scans.
Security Agents managed using Apex Central policies only apply the restored file exclusion until the next time that the Apex Central server updates the Security Agent policy and overwrites the exclusion list. To prevent the Security Agent from rescanning restored files, add the file exclusion to the Apex Central Security Agent policy.
To view the individual Security Agents that restore the file, click the link in the Endpoints column.
To verify that Apex One successfully restored the quarantined file, see Viewing Central Quarantine Restore Logs.