Automatic agent grouping uses rules defined by IP addresses or Active Directory domains. If a rule defines an IP address or an IP address range, the Apex One server will group agents with a matching IP address to a specific domain in the agent tree. Similarly, if a rule defines one or several Active Directory domains, the Apex One server will group agents belonging to a particular Active Directory domain to a specific domain in the agent tree.
Agents apply only one rule at a time. Prioritize rules so that if any agent satisfies more than one rule, the rule with the highest priority applies.