Agent Tree General Tasks

Below are the general tasks you can perform when the agent tree displays:

  • Click the root icon () to select all groups and agents. When you select the root icon and then choose a task above the agent tree, a screen for configuring settings displays. On the screen, choose from the following general options:
    • Apply to All Agents: Applies settings to all existing agents and to any new agent added to an existing/future group. Future groups are groups not yet created at the time you configure the settings.

    • Apply to Future Groups Only: Applies settings only to agents added to future groups. This option will not apply settings to new agents added to an existing group.

  • To select multiple adjacent groups or agents, click the first group or agent in the range, hold down the SHIFT key, and then click the last group or agent in the range.
  • To select a range of non-contiguous groups or agents, hold down the CTRL key and then click the groups or agents that you want to select.
  • Search for an agent to manage by specifying a full or partial endpoint name in the Search for endpoints text box. A list of matching agent names will appear in the agent tree.
  • Sort agents based on column information by clicking the column name.
  • View the total number of agents below the agent tree.
  • Click the Export button () to export the list and status for agents from the agent tree, in a csv. format.