You can move Security Agents only to another Trend Micro Apex One (Mac) server of the same version or later.
If you are moving Security Agents from an on-premises Trend Micro Apex One (Mac) server to a Server as a Service (SaaS) server (or vice versa), ensure that Trend Micro Apex One (Mac) Security Agents can communicate with the server through the listening port and that no application is using the same port on the Security Agent endpoints.
The following table shows the listening ports.
Server Type |
Listening Port |
---|---|
On-premises |
|
SaaS |
443 |
For more information, see Configuring Agent-Server Communication Settings.
If an offline Security Agent is not online after 7 days, the Security Agent remains on the original server and is not moved to the specified server.