To allow agent upgrades, clear the Agents can update components but not upgrade the agent program or install hot fixes check box on the Agent Management > Settings > Update Settings screen.
Perform a manual update. Ensure that you select Apex One (Mac) Agent from the list of components.
On the agent tree, select the Security Agents to upgrade and then click Tasks > Update.
If scheduled update has been enabled, ensure that Apex One (Mac) Agent is selected.
Instruct users to click Update from the agent console.
Security Agents that receive the notification start to upgrade. On the endpoint, the Apex One (Mac) icon on the menu bar indicates that the product is updating. Users cannot run any task from the console until the upgrade is complete.