Agent Uninstallation

Uninstall the Security Agent program only if you encounter problems with the program. Reinstall it immediately to keep the endpoint protected from security risks.

  1. Obtain the Security Agent uninstallation package (tmsmuninstall.zip) from the Apex One (Mac) server. On the Apex One (Mac) web console, navigate to Agents > Agent Setup Files and click the link under Agent Uninstallation File.
  2. Copy and then launch the package on the endpoint.
  3. Fill in the Name and Password fields to begin the uninstallation process.
    Note:

    Specify the name and password for an account with administrative rights on the endpoint.

  4. (For macOS 11.0 only) Click Continue to remove the system extensions.
  5. If the uninstallation was successful, click Close to finish the uninstallation process.

Unregister the Security Agent from the server.

  1. On the web console, click Agent Management and select the Security Agent that was uninstalled.

  2. Click Manage Agent Tree > Remove Group/Agent.

Parent topic: Installing the Security Agent