Scan Results that May Require Attention

The Security Agent is not always able to perform a desired action on detected threats. When this happens one of the following scan results will appear.


Unable to clean the file

The file may be uncleanable. For details and solutions, see Uncleanable Files.

Unable to delete the file

The infected file may be locked by another application, is executing, or is on a CD. The Security Agent will delete the file after the application releases the file or after it has been executed.

Unable to quarantine the file

Unable to clean or delete the file

Unable to clean or quarantine the file