Upgrading Security Agents

Attention:

To allow agent upgrades, clear the Agents can update the components but not upgrade the agent program check box on the Agent Management > Settings > Update Settings screen.

  1. Perform any of the following steps:
    • Perform a manual update. Ensure that you select Apex One (Mac) Agent from the list of components.

    • On the agent tree, select the Security Agents to upgrade and then click Tasks > Update.

    • If scheduled update has been enabled, ensure that Apex One (Mac) Agent is selected.

    • Instruct users to click Update from the agent console.

    Security Agents that receive the notification start to upgrade. On the endpoint, the Apex One (Mac) icon on the menu bar indicates that the product is updating. Users cannot run any task from the console until the upgrade is complete.

  2. Check the upgrade status.
    1. Click Summary on the main menu and go to the Program section under Update Status.
    2. Click the link under the Not Upgraded column. The agent tree opens, showing all the Security Agents that have not been upgraded.
    3. To upgrade the Security Agents that have not been upgraded, click Tasks > Update.