Recovering Managed Products


The following actions may delete managed products from the Product Directory:

  • Reinstalling the Apex Central server and selecting Delete existing records and create a new database

  • Replacing a corrupted Apex Central database with another database with the same name

Use one of the following three methods to recover managed products that were accidentally deleted from the Product Directory.

  • Manually restart the Apex Central MCP agent service on the managed product server.

    For more information, see Stopping and Restarting Apex Central Services.

  • Wait for the MCP agent to automatically re-register to the Apex Central server after 8 hours.
  • Manually re-register the MCP agent to the Apex Central server from the managed product console.