Speeding Up the Support Call

To improve problem resolution, have the following information available:

  • Steps to reproduce the problem

  • Appliance or network information

  • Computer brand, model, and any additional connected hardware or devices

  • Amount of memory and free hard disk space

  • Operating system and service pack version

  • Version of the installed agent

  • Serial number or Activation Code

  • Detailed description of install environment

  • Exact text of any error message received