Smart Protection Server 3.3
>
Using Smart Protection Server
>
Administrative Tasks
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> Downloading System Information for Support
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Introduction
How Does Smart Protection Server Work?
The Need for a New Solution
Smart Protection Network Solutions
Pattern Files
Pattern Update Process
The Query Process
What's New
Key Features and Benefits
Trend Micro Smart Protection Network
File Reputation Services
Web Reputation Services
Smart Feedback
Using Smart Protection Server
Initial Configuration
Using the Product Console
Accessing the Product Console
Using Smart Protection
Using Reputation Services
Enabling File Reputation Services
Enabling Web Reputation Services
Configuring User-Defined URLs
Import User-Defined URLs
Configuring Suspicious Objects
Enabling Smart Feedback
Updates
Configuring Manual Updates
Configuring Scheduled Updates
Pattern File Updates
Program File Updates
Enabling Scheduled Updates
Performing Manual Updates
Uploading Files to Perform Manual Updates
Available Program Files
Configuring an Update Source
Administrative Tasks
SNMP Service
Configuring SNMP Service
Downloading the MIB File
Smart Protection Server MIB
Supported MIB
Proxy Settings
Configuring Proxy Settings
Support
Downloading System Information for Support
Changing the Product Console Password
Importing Certificates
Integration with Trend Micro Products and Services
Monitoring Smart Protection Server
Using the Summary Screen
Working with Tabs
Working with Widgets
Available Widgets
Real Time Status
Active Users for File Reputation
HTTP Traffic Report for File Reputation
Top 10 Infected Computers for File Reputation
Active Users for Web Reputation
HTTP Traffic Report for Web Reputation
Top 10 Blocked Computers for Web Reputation
Logs
Blocked URLs
Update Log
Reputation Service Log
Log Maintenance
Notifications
Email Notifications
Configuring Email Notifications
SNMP Trap Notifications
Configuring SNMP Trap Notifications
Trend Micro Apex Central / Control Manager Integration
About Apex Central / Control Manager
Supported Apex Central / Control Manager Versions
Apex Central / Control Manager Integration in Smart Protection Server
Technical Support
Troubleshooting Resources
Using the Support Portal
Threat Encyclopedia
Contacting Trend Micro
Speeding Up the Support Call
Sending Suspicious Content to Trend Micro
Email Reputation Services
File Reputation Services
Web Reputation Services
Other Resources
Download Center
Documentation Feedback
Command Line Interface (CLI) Commands
Downloading System Information for Support
Go to
Administration
>
Support
.
Click
Start
.
The download progress screen appears.
Click
Save
when the prompt for the downloaded file appears.
Specify the location and file name.
Click
Save
.
Parent topic:
Support