Decrypting all Encrypted Files

If the file encryption license expires or the organization simply wants to stop using file encryption, administrators can use the Decryption Utility to decrypt all encrypted files and disable file encryption.

  1. Go to Administration > Shared Protection Settings.
  2. Click the Decrypt all encrypted SafeSync files link.

    The Decrypt Files screen appears.

  3. Click Yes to begin the decryption process.

    It can take a long time for all files to decrypt. Trend Micro recommends starting the decryption process after work hours. If necessary, cancel the decryption process and restart it at a more convenient time.