Spyware/Grayware Scan Results

The following scan results display in the spyware/grayware logs:

Table 1. First Level Spyware/Grayware Scan Results



Successful, No Action Required

This is the first level result if the scan action was successful. The second level result can be any of the following:

Further Action Required

This is the first level result if the scan action was unsuccessful. The second level results will have at least one of the following messages:

Table 2. Second Level Spyware/Grayware Scan Results





OfficeScan terminated processes or deleted registries, files, cookies and shortcuts.


Access denied

OfficeScan denied access (copy, open) to the detected spyware/grayware components.



OfficeScan did not perform any action but logged the spyware/grayware detection for assessment.

Add spyware/grayware that you consider safe to the spyware/grayware approved list.

Spyware/Grayware unsafe to clean

: This message displays if the Spyware Scan Engine attempts to clean any single folder and the following criteria are met:

  • Items to clean exceed 250MB.

  • The operating system uses the files in the folder. The folder may also be necessary for normal system operation.

  • The folder is a root directory (such as C: or F:)

Contact your support provider for assistance.

Spyware/Grayware scan stopped manually. Please perform a complete scan

A user stopped scanning before it was completed.

Run a Manual Scan and wait for the scan to finish.

Spyware/Grayware cleaned, restart required. Please restart the computer

OfficeScan cleaned spyware/grayware components but the endpoint needs to restart to complete the task.

Restart the endpoint immediately.

Spyware/Grayware cannot be cleaned

Spyware/Grayware was detected on a CD-ROM or network drive. OfficeScan cannot clean spyware/grayware detected on these locations.

Manually remove the infected file.

Spyware/Grayware scan result unidentified. Please contact Trend Micro technical support

A new version of the Spyware Scan Engine provides a new scan result that OfficeScan has not been configured to handle.

Contact your support provider for help in determining the new scan result.