The Certified Safe Software Service queries Trend Micro datacenters to verify the safety of a program detected by Malware Behavior Blocking, Event Monitoring, Firewall, or antivirus scans. Enable Certified Safe Software Service to reduce the likelihood of false positive detections.
Ensure that OfficeScan agents have the correct proxy settings (for details, see OfficeScan Agent Proxy Settings) before enabling Certified Safe Software Service. Incorrect proxy settings, along with an intermittent Internet connection, can result in delays or failure to receive a response from Trend Micro datacenters, causing monitored programs to appear unresponsive.
In addition, pure IPv6 OfficeScan agents cannot query directly from Trend Micro datacenters. A dual-stack proxy server that can convert IP addresses, such as DeleGate, is required to allow the OfficeScan agents to connect to the Trend Micro datacenters.
OfficeScan consolidates virus log entries when detecting multiple infections from the same virus/malware over a short period of time. OfficeScan may detect a single virus/malware multiple times, quickly filling the virus/malware log and consuming network bandwidth when the OfficeScan agent sends log information to the server. Enabling this feature helps reduce both the number of virus/malware log entries made and the amount of network bandwidth OfficeScan agents consume when they report virus log information to the server.
When this setting is enabled, all OfficeScan agents managed by the server add a Scan with OfficeScan option to the right-click menu in Windows Explorer. When users right-click a file or folder on the Windows desktop or in Windows Explorer and select the option, Manual Scan scans the file or folder for virus/malware and spyware/grayware.