Quarantine Manager

Whenever the OfficeScan agent detects a security risk and the scan action is quarantine, it encrypts the infected file and then moves it to the local quarantine folder located in <Agent installation folder>\SUSPECT\Backup.

After moving the file to the local quarantine directory, the OfficeScan agent sends it to the designated quarantine directory. Specify the directory in Agents > Agent Management > Settings > {Scan Type} Settings > Action tab. Files in the designated quarantine directory are encrypted to prevent them from infecting other files. See Quarantine Directory for more information.

If the designated quarantine directory is on the OfficeScan server computer, modify the server's quarantine directory settings from the web console. The server stores quarantined files in <Server installation folder>\PCCSRV\Virus.


If the OfficeScan agent is unable to send the encrypted file to the OfficeScan server for any reason, such as a network connection problem, the encrypted file remains in the OfficeScan agent quarantine folder. The OfficeScan agent will attempt to resend the file when it connects to the OfficeScan server.