This procedure is provided for your reference. If you are able to fulfill all the tasks in this procedure, please ask your support provider for the detailed steps for each task.
A reliable Internet connection so that it can download the latest components from the Trend Micro ActiveUpdate server. Without Internet connection, the only way for the update source to have the latest components is if you obtain the components yourself from Trend Micro and then copy them into the update source.
A functional connection with the OfficeScan server. Configure proxy settings if there is a proxy server between the OfficeScan server and the update source. For details, see Proxy for OfficeScan Server Updates.
Enough disk space for downloaded components
One of the ways to determine if a component is being deployed to agents is by going to the Update Summary screen on the web console (Updates > Summary). In this screen, the update rate for a component that is being deployed will always be larger than 0%.
The server.ini file. This file contains information about the latest components.
The components you identified in step 3.