Pure IPv6 OfficeScan Agent Limitations

The following table lists the limitations when the OfficeScan agent only has an IPv6 address.

Table 1. Pure IPv6 OfficeScan Agent Limitations

Item

Limitation

Parent OfficeScan server

Pure IPv6 OfficeScan agents cannot be managed by a pure IPv4 OfficeScan server.

Updates

A pure IPv6 OfficeScan agent cannot update from pure IPv4 update sources, such as:

  • Trend Micro ActiveUpdate Server

  • A pure IPv4 OfficeScan server

  • A pure IPv4 Update Agent

  • Any pure IPv4 custom update source

Scan queries, web reputation queries, and Smart Feedback

A pure IPv6 OfficeScan agent cannot send queries to smart protection sources, such as:

  • Smart Protection Server 2.0 (integrated or standalone)

    Note:

    IPv6 support for Smart Protection Server starts in version 2.5.

  • Trend Micro Smart Protection Network (also for Smart Feedback)

Software safety

Pure IPv6 OfficeScan agents cannot connect to the Trend Micro-hosted Certified Safe Software Service.

Plug-in solutions

Pure IPv6 OfficeScan agents cannot install plug-in solutions because none of the plug-in solutions support IPv6.

Proxy connection

A pure IPv6 OfficeScan agent cannot connect through a pure IPv4 proxy server.

Most of these limitations can be overcome by setting up a dual-stack proxy server that can convert between IPv4 and IPv6 addresses (such as DeleGate). Position the proxy server between the OfficeScan agents and the entities to which they connect.

Parent topic: IPv6 Support for OfficeScan Server and Agents