Migrating from ServerProtect Normal Servers

The ServerProtect™ Normal Server Migration Tool is a tool that helps migrate computers running Trend Micro ServerProtect Normal Server to the OfficeScan agent.

The ServerProtect Normal Server Migration Tool shares the same hardware and software specification as the OfficeScan server. Run the tool on computers running Windows Server 2003 or Windows Server 2008.

When uninstallation of the ServerProtect Normal server is successful, the tool installs the OfficeScan agent. It also migrates the scan exclusion list settings (for all scan types) to the OfficeScan agent.

While installing the OfficeScan agent, the migration tool agent installer may sometimes time out and notify you that the installation was unsuccessful. However, the OfficeScan agent may have been installed successfully. Verify the installation on the agent endpoint from the OfficeScan web console.

Migration is unsuccessful under the following circumstances:

  • The remote agent only has an IPv6 address. The migration tool does not support IPv6 addressing.

  • The remote agent cannot use the NetBIOS protocol.

  • Ports 455, 337, and 339 are blocked.

  • The remote agent cannot use the RPC protocol.

  • The Remote Registry Service stops.


The ServerProtect Normal Server Migration Tool does not uninstall the Control Manager™ agent for ServerProtect. For instructions on how to uninstall the agent, refer to the ServerProtect and/or Control Manager documentation.