Guidelines When Installing the OfficeScan Agent Using Vulnerability Scanner

Vulnerability Scanner will not install the OfficeScan agent if:

• The OfficeScan server or another security software is installed on the target host machine.

• The remote endpoint runs Windows XP Home, Windows Vista Home Basic, Windows Vista Home Premium, Windows 7 Home Basic, Windows 7 Home Premium, Windows 8 (basic versions), Windows 8.1 (basic versions), or Windows 10 Home.

Before using Vulnerability Scanner to install the OfficeScan agent, perform the following steps:

• For Windows Vista (Business, Enterprise, or Ultimate Edition) or Windows 7 (Professional, Enterprise, Ultimate Edition), Windows 8 (Pro, Enterprise), Windows 8.1 (Pro, Enterprise), Windows 10 (Pro, Education, Enterprise), Windows Server 2012 (all editions), or Windows Server 2016 (all editions):

  1. Enable a built-in administrator account and set the password for the account.

  2. Click Start > Programs > Administrative Tools > Windows Firewall with Advanced Security.

  3. For Domain Profile, Private Profile, and Public Profile, set the firewall state to "Off".

  4. Open Microsoft Management Console (click Start > Run and type services.msc) and start the Remote Registry service. When installing the OfficeScan agent, use the built-in administrator account and password.

• For Windows XP Professional (32-bit or 64-bit version):

  1. Open Windows Explorer and click Tools > Folder Options.

  2. Click the View tab and disable Use simple file sharing (Recommended).