Agent Tree General Tasks

Below are the general tasks you can perform when the agent tree displays:

  • Click the root domain icon () to select all domains and agents. When you select the root domain icon and then choose a task above the agent tree, a screen for configuring settings displays. On the screen, choose from the following general options:
    • Apply to All Agents: Applies settings to all existing agents and to any new agent added to an existing/future domain. Future domains are domains not yet created at the time you configured the settings.

    • Apply to Future Domains Only: Applies settings only to agents added to future domains. This option will not apply settings to new agents added to an existing domain.

  • To select multiple, adjacent domains or agents:
    • From the right panel, select the first domain, press and hold the SHIFT key, and then click the last domain or agent in the range.

  • To select a range of non-contiguous domains or agents, from the right panel, press and hold the CTRL key and then click the domains or agents that you want to select.
  • Search for any agent to manage by specifying the agent name in the Search for endpoints text box.

    A list of results appears in the agent tree. For more search options, click Advanced Search.


    IPv6 or IPv4 addresses cannot be specified when searching for specific agents. Use Advanced Search to search by IPv4 or IPv6 address. For details, see Advanced Search Options.

  • After selecting a domain, the agent tree table expands to show the agents belonging to the domain and all the columns containing relevant information for each agent. To view only a set of related columns, select an item in the agent tree view.
    • View all: Shows all columns

    • Update view: Shows all the components and programs

    • Antivirus view: Shows antivirus components

    • Anti-spyware view: Shows anti-spyware components

    • Data protection view: Shows the status of the Data Protection module on agents

    • Firewall view: Shows firewall components

    • Smart protection view: Shows the scan method used by agents (conventional or smart scan) and smart protection components

    • Update Agent view: Shows information for all Update Agents managed by the OfficeScan server

    • Off-premises agent view: Shows information for all agents reporting to the Edge Relay Server

  • Sort agents based on column information by clicking the column name.
  • Refresh the agent tree by clicking the refresh icon ().
  • View agent statistics below the agent tree, such as the total number of agents, number of smart scan agents, and number of conventional scan agents.