Using the Support Portal

The Trend Micro Support Portal is a 24x7 online resource that contains the most up-to-date information about both common and unusual problems.

  1. Go to http://esupport.trendmicro.com.
  2. Select a product or service, or click a button to find more products or services.
  3. Use the Search Support field to search for available solutions.
  4. If no solution is found, click Contact Support or submit a support case here:

    http://esupport.trendmicro.com/srf/SRFMain.aspx

    A Trend Micro support engineer investigates the case and responds in 24 hours or less.