Updating OfficeScan Agents Manually

  1. Go to Updates > Agents > Manual Update.
  2. The components currently available on the OfficeScan server and the date these components were last updated display on top of the screen. Ensure the components are up-to-date before notifying agents to update.
    Note:

    Manually update any outdated components on the server. See OfficeScan Agent Manual Updates for details.

  3. To update only agents with outdated components:
    1. Click Select agents with outdated components.
    2. (Optional) Select Include roaming and offline agent(s):
      • To update roaming agents with functional connection to the server.

      • To update offline agents when they become online.

    3. Click Initiate Update.
    Note:

    The server searches for agents whose component versions are earlier than the versions on the server and then notifies these agents to update. To check the notification status, go to the Updates > Summary screen.

  4. To update the agents of your choice:
    1. Select Manually select agents.
    2. Click Select.
    3. In the agent tree, click the root domain icon () to include all agents or select specific domains or agents.
    4. Click Initiate Component Update.
      Note:

      The server starts notifying each agent to download updated components. To check the notification status, go to the Updates > Summary screen.