Rolling Back Components for OfficeScan Agents

Rollback refers to reverting to the previous version of the Virus Pattern, Smart Scan Agent Pattern, and Virus Scan Engine. If these components do not function properly, roll them back to their previous versions. OfficeScan retains the current and the previous versions of the Virus Scan Engine, and the last five versions of the Virus Pattern and Smart Scan Agent Pattern.

Note:

Only the above-mentioned components can be rolled back.

OfficeScan uses different scan engines for agents running 32-bit and 64-bit platforms. You need to roll back these scan engines separately. The rollback procedure for all types of scan engines is the same.

  1. Go to Updates > Rollback
  2. Click Synchronize with Server under the appropriate section.
    1. In the agent tree, click the root domain icon () to include all agents or select specific domains or agents.
    2. Click Rollback.
    3. Click View Update Logs to check the result or Back to return to the Rollback screen.
  3. If an older version pattern file exists on the server, click Rollback Server and Agent Versions to roll back the pattern file for both the OfficeScan agent and the server.