The Antivirus Agent Connectivity widget shows the connection status of antivirus agents with the OfficeScan server. Data displays in a table and pie chart. You can switch between the table and pie chart by clicking the display icons ().
The table breaks down agents by scan methods.
If the number of agents for a particular status is 1 or more, you can click the number to view the agents in the agent tree. You can initiate tasks on these agents or change their settings.
To display only agents using a particular scan method, click All and then select the scan method.
If you selected Smart Scan:
The table breaks down online smart scan agents by connection status with Smart Protection Servers.
Only online agents can report their connection status with Smart Protection Servers.
If agents are disconnected from a Smart Protection Server, restore the connection by performing the steps in Solutions to Issues Indicated in OfficeScan Agent Icons.
Each Smart Protection Server is a clickable URL that, when clicked, launches the server’s console.
If there are several Smart Protection Servers, click MORE. A new screen opens, showing all the Smart Protection Servers.
In the screen, you can:
View all the Smart Protection Servers to which agents connect and the number of agents connected to each server. Clicking the number opens the agent tree where you can manage agent settings.
Launch a server’s console by clicking the link for the server
The pie chart only shows the number of agents for each status and does not break down agents by scan methods. Clicking a status separates it from, or re-connects it to, the rest of the pie.