Agent Tree General Tasks

Below are the general tasks you can perform when the agent tree displays:

  • Click the root domain icon () to select all domains and agents. When you select the root domain icon and then choose a task above the agent tree, a screen for configuring settings displays. On the screen, choose from the following general options:
    • Apply to All Agents: Applies settings to all existing agents and to any new agent added to an existing/future domain. Future domains are domains not yet created at the time you configured the settings.

    • Apply to Future Domains Only: Applies settings only to agents added to future domains. This option will not apply settings to new agents added to an existing domain.

  • To select multiple, adjacent domains or agents:
    • From the right panel, select the first domain, press and hold the SHIFT key, and then click the last domain or agent in the range.

  • To select a range of non-contiguous domains or agents, from the right panel, press and hold the CTRL key and then click the domains or agents that you want to select.
  • Search for any agent to manage by specifying the agent name in the Search for endpoints text box.

    A list of results appears in the agent tree. For more search options, click Advanced Search.

    Note:

    IPv6 or IPv4 addresses cannot be specified when searching for specific agents. Use Advanced Search to search by IPv4 or IPv6 address. For details, see Advanced Search Options.

  • After selecting a domain, the agent tree table expands to show the agents belonging to the domain and all the columns containing relevant information for each agent. To view only a set of related columns, select an item in the agent tree view.
    • View all: Shows all columns

    • Update view: Shows all the components and programs

    • Antivirus view: Shows antivirus components

    • Anti-spyware view: Shows anti-spyware components

    • Data protection view: Shows the status of the Data Protection module on agents

    • Firewall view: Shows firewall components

    • Smart protection view: Shows the scan method used by agents (conventional or smart scan) and smart protection components

    • Update Agent view: Shows information for all Update Agents managed by the OfficeScan server

  • Sort agents based on column information by clicking the column name.
  • Refresh the agent tree by clicking the refresh icon ().
  • View agent statistics below the agent tree, such as the total number of agents, number of smart scan agents, and number of conventional scan agents.