After you begin managing an account, that managed account will be unable to log on to the End User Quarantine console. Remove the account from your managed accounts list to allow the account to log on again.
Before adding a managed account, verify the following:
The Hosted Email Security administrator has enabled the feature.
The account is a registered End User Quarantine console account.
The account is not currently a managed account of another End User Quarantine console account.
You will be able to open the confirmation email message sent to the account address. You must have access to the incoming email messages for an account to successfully start managing that account.
You have the End User Quarantine console password for the account.
You will be able to view the quarantined messages and set the Approved Senders associated with the account only after you follow the instructions in the confirmation email message.
You can resend the confirmation email message by adding the managed account again. You do not need to remove the account before adding it again.