Using the Support Portal

The Trend Micro Support Portal is a 24x7 online resource that contains the most up-to-date information about both common and unusual problems.

  1. Go to
  2. Use the Search Support text box to search for available solutions or keywords.
  3. Click the All Products drop-down and select your product.
  4. If no solution is found, click Contact Support and select the type of support needed.

    To submit a support case online, visit the following URL:

    A Trend Micro support engineer investigates the case and responds in 24 hours or less.