Contacting Support

Depending on how you subscribed to your Trend Micro SaaS offering, the method of obtaining additional assistance differs. Refer to the following table to better understand how to contact your support representative.

Purchase Channel

Contact Method

Trend Micro direct purchase

Use the online Support Portal to file a case with Trend Micro support representatives.

For more information, see Using the Support Portal.

Service Provider offering

Contact your service provider directly if you have questions about the service or are experiencing problems. Service Providers have more information about your specific environment and may be able to address your concerns quickly. Most product consoles include a support link that should provide the necessary contact information.