Resetting an Enterprise Administrator/Authenticator Password

Only Enterprise Administrator accounts can reset an Enterprise Administrator password. An Authenticator within the same group permissions or higher, can reset an Administrator or Authenticator password within that group.


As a safeguard against password loss, Trend Micro recommends having at least three Enterprise Administrator accounts at all times. If an Enterprise Administrator account password is lost, use Self Help authentication to reset the password.

  1. Log on to PolicyServer MMC using an Enterprise Administrator account.
  2. Open Enterprise Users.
  3. Right-click the Enterprise Administrator or Authenticator account with the lost password, then select Change Password.

    The Change Password window appears.

  4. Select an authentication method.
  5. Specify the password (if requested).
  6. Click Apply.

    The account password is reset.


    The User must change password at next logon option is only available after the agent updates policies.