Using Remote Help to Unlock a File Encryption Device

If a user exceeds the number of authentication attempts and policies are set to enact Remote Authentication, File Encryption locks Endpoint Encryption folders and notifies the user that Remote Help is required. Using Remote Help to unlock File Encryption requires assistance from the Enterprise Authenticator or Group Authenticator.


For information about using Remote Help, see Remote Help.

  1. Right-click the File Encryption tray icon, then select Remote Help.

    The Remote Help screen appears.

    Figure 1. File Encryption Remote Help
  2. Specify the user name.
  3. Click Get Challenge.
  4. Type the Response provided by the Enterprise/Group Authenticator.
  5. Click Log In.

    The user is authenticated to File Encryption and a notification displays.