Working with Passwords

When a user forgets the password or misplaces an endpoint, the user can reset the password using methods defined by policies. The following password reset methods are available:

• Microsoft Windows Active Directory

• Control Manager

• PolicyServer MMC

• Remote Help

• Self Help

All of these options involve setting the policy at the Enterprise or at the group/policy level, if necessary. Use the Support Information policy to provide support-related information to users about password resets.

Topics include:

• Resetting an Enterprise Administrator/Authenticator Password

• Resetting a Group Administrator/Authenticator Password

• Resetting User Passwords

• Smart Card

• Using Self Help Password Reset

• Remote Help Assistance

• Managing Password Setting Objects from Active Directory