Using the Recovery Key

Generating a "recovery key" allows the user to decrypt a hard disk when the user has forgotten the original password or key. The recovery key is only available to Encryption Management for Apple FileVault and Encryption Management for Microsoft BitLocker agents because they do not use the other recovery methods available in Full Disk Encryption.


The recovery key is used for encrypted devices and is only available as an option when applicable devices are selected.

  1. Open Enterprise Devices or expand a group and open Devices.

    All devices in the Enterprise or group appear in the right pane.

  2. In the right pane, right-click the device, then select Recovery Key.

    The Recovery Key screen appears.

  3. Copy the recovery key for use on the locked device.
  4. Click OK.