Resetting a Device

Initiating a "soft reset" command reboots the endpoint. The command issues the next time that the agent communicates with PolicyServer.

  1. Open Enterprise Devices or expand a group and open Devices.

    All devices in the Enterprise or group appear in the right pane.

  2. In the right pane, right-click the Endpoint Encryption device and select Soft Reset.
  3. At the warning message, click Yes.
  4. At the confirmation message, click OK.