Locking a Device

Initiating a "lock" command to the Endpoint Encryption device prevents Endpoint Encryption user access until after performing a successful Remote Help authentication. Locking a device reboots the endpoint and forces it into a state that requires Remote Help. The lock command is issued when the Endpoint Encryption agent communicates with PolicyServer.

  1. Open Enterprise Devices or expand a group and open Devices.

    All devices in the Enterprise or group appear in the right pane.

  2. In the right pane, right-click the Endpoint Encryption device and select Lock Device.
  3. At the warning message, click Yes.
  4. At the confirmation message, click OK.