The License Renewal Tool allows administrators to update the Endpoint Encryption license in an environment managed entirely by PolicyServer MMC.
If you manage Endpoint Encryption from Control Manager, use the license management options available in Control Manager. For more information, see the Control Manager documentation:
http://docs.trendmicro.com/en-us/enterprise/control-manager.aspx
If your Activation Code is for a new license of Endpoint Encryption or a renewal of your license, the endpoint requires a connection to the Endpoint Encryption database, but does not require Internet access. If your Activation Code is for an extension of an existing license, the endpoint requires Internet access.
If you have a Registration Key, go to Customer Licensing Portal to register your product. Trend Micro will email your Activation Code after product registration. Access the Customer Licensing Portal at:
To download the PolicyServer installation package or the Endpoint Encryption Suite, go to the Trend Micro Download Center:
The License Renewal Tool screen opens.
Your license activates and all functions of Endpoint Encryption become available.
After attempting to extend a license, you may encounter an error stating that your Activation Code has expired. To resolve this issue, see Troubleshooting License Extension.
If you use the License Renewal Tool to extend an existing license, the following error may appear:
This error may occur due to a mismatch of your system registry with a proxy server in your network. Perform the following procedure to validate this potential cause and resolve this issue.
For more information regarding the Diagnostic Monitor, see Using the Diagnostics Monitor.
PrLicenlicensese PR_onlineUpdateLicensex64(): ret = E001005A, status = 60010123
PrLicense [ActivationCodeValidator] onlineUpdatePrLicense Ret = E001005A, onlineUpdateState = 60010123, Status = 0
If these messages appear, the issue is likely the aforementioned mismatch of your system registry with a proxy server. Continue this procedure to attempt to resolve the issue.
If these message do not appear, contact Trend Micro Support.
To access Registry Editor, type "regedit" into Run or the Windows search box.
Name |
Type |
Data |
Notes |
---|---|---|---|
ProxyServer |
String value |
The domain or IP address of the proxy server |
This value is required. |
ProxyPort |
DWORD value |
The proxy server port |
If this value does not exist, the default port is "80". |
ProxyType |
DWORD value |
Valid values:
|
If this value does not exist, the default value is "0". |
Account |
String value |
The account ID for proxy authentication |
This value is only necessary for SOCKS proxies that require authentication. |
Password |
String value |
The password for proxy authentication |
This value is only necessary for SOCKS proxies that require authentication. This value must be an encrypted value using Command Line Helper. See Using the Command Line Helper. |